Ikan138 Privacy Policy

ikan138 ("we", "platform", "ikan138.my") respects the privacy of every member and user on our platform. This Privacy Policy explains in detail how we collect, process, store and protect your personal data when you use the ikan138 online gaming platform.

As a platform operating in Malaysia and serving the local player community, ikan138 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We take our responsibilities as a data controller seriously and ensure that all data processing is carried out lawfully, fairly, and transparently.

ikan138 collects various types of personal data depending on how you interact with our platform. The following are the main categories of data we collect:

We only collect data that is strictly necessary for the stated purposes. ikan138 does not collect sensitive data such as medical information, biometric data or religious information unless required by law.

ikan138 uses your personal data solely for the following purposes:

• Processing account registration and verifying your identity in accordance with KYC (Know Your Customer) requirements.
• Securely processes deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX.
• Providing gaming services including slots, lottery, badminton betting, Malaysia Super League football, e-sports, and live casino.
• Sending important notifications related to your account, transactions, and policy updates ikan138.
• Detecting and preventing fraud, money laundering and other illegal activities.
• Improving the user experience through analytics and platform behaviour research.
• Complying with legal obligations and regulations applicable in Malaysia.
• Sending relevant promotional offers and bonuses, subject to your communication preferences.

ikan138 does not sell or trade your personal data. However, we may share your data with selected parties under the following limited circumstances:

• Payment Providers: Transaction information is shared with licensed payment processors such as DuitNow, FPX, and Malaysian e-wallet gateway providers to facilitate the secure processing of deposits and withdrawals.
• Game Software Providers: Basic game data is shared with our licensed game software providers to ensure smooth gameplay sessions.
• Legal Authorities: ikan138 will disclose user data to Malaysian authorities such as the PDRM, LHDN, or the Attorney General's Chambers when required by court order or applicable law.
• Analytics Services: Anonymised data is used by internal analytics tools to understand platform usage patterns and improve ikan138's services.

All third parties that receive data from ikan138 bound by strict data protection agreements and required to comply with security standards equal to or higher than our own.

ikan138 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse or accidental disclosure:

• 256-bit SSL/TLS Encryption on all connections between your browser and ikan138's servers.
• Two-Factor Authentication (2FA) available on all member accounts as an added layer of security.
• 24/7 Monitoring by our cybersecurity team to detect suspicious activity in real time.
• Regular security audits by an independent third party to identify and address any system vulnerabilities.
• Strict internal access controls ensuring that only authorised personnel can access user data, with every access comprehensively logged.
• Automatic data backup performed daily to secure, fully encrypted locations.

Platform ikan138 uses cookies and similar tracking technologies to enhance the user experience. The following are the types of cookies we use:

You can manage or block cookies through your web browser settings at any time. Please note that blocking certain cookies may affect the functionality of the platform. ikan138.

ikan138 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with legal requirements. Our general data retention guidelines are as follows:

• Active account data: Retained for the duration your account is active, and for three years after account closure.
• Financial transaction records: Retained for seven years in accordance with the Companies Act and Malaysia's AML regulations.
• Support communication logs: Retained for two years from the date of the last interaction.
• Anonymised analytics data: May be retained indefinitely as it contains no personally identifiable information.

When your data is no longer needed, ikan138 will securely delete it using industry-standard deletion methods, ensuring the data cannot be recovered by any party.

As a data subject under Malaysia's PDPA, you have the following rights regarding your personal data held by ikan138:

To exercise any of the above rights, contact the privacy team ikan138 at support@ikan138.my. Requests will be processed within 14 business days at no charge.

Platform ikan138 may contain links to third-party websites or services in certain contexts. Please note that ikan138's Privacy Policy does not apply to those third-party websites or services.

We encourage you to read the privacy policy of every website you visit. ikan138 is not responsible for the privacy practices or content of any third-party websites.

ikan138 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or our platform's operations. When significant changes are made, we will:

• Displaying a clear notice on the platform's homepage ikan138.
• Sending notification emails to all registered members at least seven days before any changes take effect.
• Updating the "Last Updated" date at the top of this page.

Continued use of the platform ikan138 after a Privacy Policy change takes effect will be considered acceptance of the latest version. It is your responsibility to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way ikan138 handling your personal data, please contact our Data Protection Officer through the following channels:

• Privacy Email: privacy@ikan138.my
• Support Email: support@ikan138.my
• Live Chat: Available 24 hours a day, 7 days a week via the ikan138 platform

We are committed to addressing every privacy inquiry seriously and will respond within 14 business days. For urgent data security concerns, please use Live Chat for immediate assistance.